FAQS


what materials do I use?

Materials used are acrylic yarn to ensure no animals by products are used.
If you would like a different wool or yarn on request please don't hesitate to request this by contacting me on the listed methods on the "contact me" page. I also use fibre fill stuffing, and safety eyes and noses. The safety eyes are designed to not be removable. Ideally meaning safe for young ones, however for peace of mind, contact me for stitched on features if you'd prefer. These materials are machine washable but I would recommend hand washable for safer cleaning of the product.

Refunds/Exchanges

I will happily refund or exchange your item for you as long as it's returned in the same condition it was shipped in within 30 days of delivery. If it is a custom product I can't offer a refund unless there is an obvious problem with it, as custom items cannot be resold.

missing post?

If your item has taken a long while to reach you, please make sure to check with your postal unit to see if it's been held there for any particular reason. I cannot be liable for any post once it has left my hands. If you would like to keep track of it please choose tracked shipping on checkout. standard shipping does not come with tracking. Royal mail will not accept postage lost claims until 4 weeks from posted date, so it could just be on it's way to you! However if you are concerned please don't hesitate to contact me on the listed ways on the "contact me" page.

custom orders

I am more than happy to create custom products for you, please contact me before ordering to confirm.